A Message from Our Family to Yours

March 31, 2020

Dear peopleCare families,

With the world at a standstill due to the pandemic, it’s an understatement to say this is a strange and challenging time for us all. Perhaps the toughest part is that, in order to support one another, we must remain physically apart.

While visitor restrictions to protect residents and staff are necessary to keep everyone safe, we know that for our families, having to stay away from our Homes is heartbreaking. For your loved one, you are that extra set of loving hands, eyes and ears every day – a true caregiving partner with our teams.

We want you to know that we are committed to doing all that we can to protect your loved one and keep COVID-19 out of our Homes including:

Stepping up our already rigorous infection control practices across our Homes and vigilantly monitoring the health of residents daily, with particular attention for signs of respiratory illness or fever.

Ensuring our Home leadership teams can stay completely focused on resident safety and care by supporting them with decision-making, contingency planning and having accurate and updated information throughout this rapidly evolving situation.

Working tirelessly to secure the necessary supplies and personal protective equipment to keep residents and staff safe in the event of an outbreak.

Our promise to you during this stressful situation is the same as it is every single day – to treat your loved one the way we would want a member of our own family to be treated. To do everything in our power to keep them healthy, safe and feeling cherished. To provide the best possible care and comfort should they become ill. And to honour and support the meaningful role that you play in their quality of life and well-being, even if you can’t be hands-on for the time being.

In the coming weeks, our teams will continue to keep you informed and offer creative solutions to help you stay connected. Thank you for the trust and confidence you’ve placed in peopleCare. Your loved one is in skilled, compassionate and dedicated hands, and their safety remains our top priority.

Sincerely,

Brent and Heather Gingerich

peopleCare – family owned and operated for over 50 years